Shipping & Returns

Shipping is Always Fast 3 to 14 Business days on average..., No borders, No taxes!

Orders are processed via our 5 major USA, Canada, UK and China, Warehouses, packaged and ready to ship within 24 to 48 hrs! Monday - Friday at 5pm EST time.

To ensure your privacy Gonaughty will ship all orders in plain brown boxes, 100% Discreet Shipping and Billing

Tracking Orders shipped

We will issue a tracking number with the ability to trace your shipment online from start to finish...

Concerning Your ORDER CONFIRMATIONS, INQUIRIES ETC.Your Email providers do the best they can to keep spam out, but sometimes the systems they use mistakenly catch good mail along with it. We ask that you add us to your trusted list of senders, contacts or address book

Returns & Replacements

Because of the intimate nature of the items sold here, we are unable to accept returns or exchange purchased toys and products unless defective on arrival. This is for the health, safety and peace of mind of our Gonaughty customers.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non- resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

• vibrators and dildos
• douche/enema kits
• anal toys, beads and plugs
• cock and ball devices, cock rings and cock sleeves
• gags and ropes
• lingerie and men's wear
• Lubes, massage oils, condoms, and body paints are also not returnable.

Damaged Shipments Upon Delivery:

Contact us HERE for a RMA Number (return merchandise authorization number). A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one. When emailing about a defect, please state the following information, your order number OR your web confirmation number along with your name and the nature of the defect..

Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.

Once items are received back into our warehouse we will re-Ship replacement item(s) OR Store Credit will be issued..

Over time If there is an issue or your product becomes defective and still under warranty we can help you out by giving you the contact information for the manufacturer.

Can I cancel my order?

Most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted.

We are fully automated, meaning once order is placed your items will be place on our state-of-the-art computer operated assembly line shipping queue for shipping. Once order is processed it is considered shipped. If you need to cancel your order and has not left the building and or sitting on a palette wrap ready for pickup ; we need to stop the process and therefore if cancelled there will be restocking fees of 25% which includes the credit card processing fees deducted off  your refund. PLEASE ORDER CAREFULLY.

Wrong Address Disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed.

If your order is returned to one of our warehouses because of a wrongly supplied address, once returned to us and/or if you no longer want a reship we will cancel your order. You will be refunded minus all shipping costs and restocking fees of 25% which includes all credit card fees. If you want a re-ship, free shipping the second time your way will be at your own expense. Please order carefully to avoid confusion..

Unwanted Item Returns:

If You Would Like To Return Or "Return To Sender" Some Or All Of Your Order, ***Products Must Be Sealed***, You May Return It Within 5 Days Of Receipt Of Delivery.  Contact Us For A RMA Number (Return Merchandise Authorization Number). Tracking Code will be needed. Tracking The Package Back To Us Is Your Responsibility.

In The case of "Return To Sender"

• The address does not exist.
• The item does not bear a sufficient address.
• The addressee has moved without providing a forwarding address.
• The item is refused by the addressee.

Please Track Original Tracking Code Sent, Advice Us When Tracking Has Confirmed Returned To Us.

Once Confirmed Returned, Our Customer Service Representatives Will Provide Will You With Either A Store Credit Or Refund For The Price Paid For The Product Minus A 25% Restocking/Administration Fees.

SHIPPING POLICY

CUSTOM LOGISTICS = DISCRETE PACKAGING + RELIABLE SHIPPING

We have a custom logistics process in place for our customers in around the world. Because we understand your need for privacy, we put an extra effort to ensure that your order is packaged securely, shipped reliably, handled discreetly and delivered timely. We have partnered with world class shippers Fedex,UPS,USPS and BlueDart & Aramex. Through an efficient & connected network, your package will arrive to you in a Fedex/UPS/White padded package. There would be no indication outside about the contents of the package. The shipping label will say as shipped by & from 'Shipping Department, so there will be no mention of the site gonaughty.co nor would there be any Gonaughty company branding on the package .Rest assured your concerns are our concerns, so you can relax and shop at ease, we got your back.

OBEY THE LAW + KEEP OUR CUSTOMERS HAPPY

We have studied the applicable laws in worldwide and researched the import & export rules and regulations for a substantial amount of time to decide what products are eligible to be imported into country. After careful consideration of all factors, we have showcased only such products in our store that are fully compliant with the import-export rules for worldwide. We take full responsibility of the products we sell, so you, the customer does not have to worry about customs clearance or import restrictions. We export our products from US, China, import them in country through our own partner company, pay import duties & taxes and clear customs via our network of brokers, and bring your order to your door via trustworthy regional courier company in a discreet package. Your privacy is the fundamental need and the core of our business. Relax, We got your back!

WE SHIP WORLDWIDE

Our international customers, we offer flat rate US $15 International shipping and also offer deeply discounted rates (-70%) to ship via Fedex & UPS. These rates are one of the best you can find online.

Restrictions

Please note that some products are banned or considered illegal for import in select countries. We respect the rules and regulations of every government and do our best to block Customs prohibited products from our site.

Please check with your local authorities to ensure any products you order and are shipped are legal in the ship-to country and do not require special permits or other documents to receive. It is your responsibility to make sure that the products and ingredients you want to order are permitted in your country before you place your order

Disclaimer:

While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site. We recommend that you do not solely rely on the information presented and that you always read and follow labels, warnings, and directions before using or consuming a product. This product may not be right for you. For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem. 3xToys assumes no liability for inaccuracies or misstatements about products.