CUSTOMS AND DUTY

WHAT WE TAKE CARE OF...

The price of the product you see on our site includes all duties & taxes that needs to be paid, upon import and distribution. About 50% of the product price goes towards customs & import taxes, brokerage fees, distribution charges, storage fees, local taxes which may include Octroi etc depending on your local destination. There are NO sales taxes owed, since you have ordered them online from a US company. To ensure your privacy we import them in our Indian entity name, so your information is NOT disclosed at time of import. We handle and take care of the complete logistics cycle, so after you have made the purchase, you can relax and plan your event, while we go to work and make sure your order is packaged securely, shipped reliably, handled discreetly and delivered timely.

What you take care of...

Pretty much Nothing. Literally speaking, there shouldn’t be much you have to take care of after you have made your purchase. We take care of importing your order and handling customs, duties and other taxes.  On random occasions customs department may take longer to process our shipments, if they are busier or short-staffed, so this may delay the delivery. Rest assured, we are on top of our logistics cycle and If a delay happens, we will inform you in a timely manner. However what we may request of you is to check your package at time of delivery. If the package appears opened, make sure to inspect the contents before signing for the receipt of the package. If any item appears missing, do not accept the package and send it back. Inform us via email and we will look into that for you and send you a replacement.